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Elite Support AI vs Help Scout Standard + AI Answers

The difference that matters at volume: Help Scout Standard + AI Answers prices AI answers by usage or by seat, Elite Support AI charges one flat monthly price. Set your own volume in the calculator below.

This page is written by Elite Support AI, so it is not neutral. Every Help Scout Standard + AI Answers detail is read from Help Scout Standard + AI Answers's own public pricing page on the date shown; anything the page did not state is marked as not published rather than estimated.

Published prices side by side

Elite Support AIHelp Scout Standard + AI Answers
  • Free: $0/month, 50 AI replies a month, 1 site
  • Starter: $29/month, 1,000 AI replies a month, 1 site
  • Growth: $79/month, 4,000 AI replies a month, 3 sites
  • Scale: $199/month, 15,000 AI replies a month, 10 sites
  • Nothing is billed per resolved conversation, per seat or per message.
  • Past a plan's AI-reply allowance a person answers; it never turns into a bill.
Source: our pricing page
  • Free plan: 5 users, 1 inbox, 100 contacts per month.
  • Standard $25 per user per month (billed monthly; 16% off annually); Plus $45; Pro $75.
  • AI Answers $0.75 per resolution, with a 3-month free trial and optional monthly spending caps.
Source: www.helpscout.com/pricing/, read 2026-10-06

What it costs at your volume

Questions

Is this comparison independent? No. We publish it, which is why every competitor line links its source and date.

What counts as an AI reply for us? Each answer the assistant writes. One conversation can take several, so the calculator lets you set replies per conversation.

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