Customer-support AI that answers from your own pages — flat monthly, never per resolution
Elite Support AI is the same assistant engine that runs our short-term-rental product, sold horizontally: a web chat widget, a shared email inbox, SMS, voice and Slack, all answering from a knowledge base built out of your content, with a human able to approve or reject any reply before it goes out. One flat monthly price. Nothing is metered per resolution.
See plans and subscribe See it answer, live
Proof, not a mockup
Everything in this section was produced by calling the live API while this page was built (2026-09-12T00:17:42Z). You can re-run every one of these calls yourself — the endpoints are public.
It is one engine, and here is the sentinel that says so
GET https://api.cohostbnb.xyz/api/support_chat/health returns
engine: shared:ai_inbox[saas_support] (sentinel F4586_SUPPORT_CHAT_ONE_ENGINE_2026_09_10), with
5 knowledge-base files and 23 indexed chunks in the demo tenant. That
shared:ai_inbox token is what makes the claim on this page checkable: Elite Support AI
is not a second codebase, it is the same assistant with a different vertical profile
(saas_support).
A real answer, and a real refusal
We asked the live assistant a question its knowledge base does not cover:
Asked: “Do you charge per resolution, and what happens if I go over my reply allowance?”
Answered: “I will check with the team regarding any charges per resolution and reply allowances. Thank you for your patience!”
That is the behaviour we are selling. When the knowledge base does not contain the answer, the assistant hands off instead of inventing one. An assistant that confidently makes up a refund policy is worse than no assistant, so the refusal path is the feature, not the failure.
Channels that exist today
Each row is a live endpoint on the running API. 139 endpoints are published in the public OpenAPI document; 62 of them are inbox/assistant endpoints.
| Channel | Endpoint | How it connects |
|---|---|---|
| Website chat widget | /v1/widget.js | one <script> tag on your site |
| Shared email inbox | /v1/inbox/inbound/email | forward or route your support address |
| SMS | /v1/inbox/channel/sms/inbound | inbound SMS webhook |
| Voice | /v1/inbox/voice/twiml | TwiML handler — you supply the phone number |
| Slack | /v1/slack/events | events, slash command and interactive callbacks |
| Team inbox (Chatwoot) | /v1/inbox/chatwoot/provision | agent hand-off with a real UI |
| Web push | /v1/inbox/webpush/subscriptions | browser notifications for your agents |
It ships knowing your industry
6 built-in vertical profiles with 57 classified intents between them. A profile sets the tone and the intent set the classifier uses, so “do you take walk-ins” and “can I move my appointment” are not the same ticket.
| Vertical | Intents | Intent set |
|---|---|---|
| Restaurant / hospitality | 9 | reservation, hours, menu, dietary, location, private_event, takeout_delivery, complaint, other |
| Salon / spa / barber | 8 | booking, services, pricing, hours, cancellation, products, complaint, other |
| Clinic / dental / medical front desk | 9 | appointment, intake, hours, insurance, services, prescription_refill, emergency, complaint, other |
| E-commerce support | 8 | order_status, shipping, returns, refund, cancellation, product_question, complaint, other |
| SaaS product support | 9 | pricing, features, onboarding, integration, billing, troubleshooting, cancellation, complaint, other |
| Short-term rental (CohostBnB) | 14 | checkin_logistics, checkout, amenities, wifi, directions, availability, pricing, booking_change, complaint, refund, dispute, safety, legal, other |
A human stays in charge
- Draft, approve, send. 7 approve/reject endpoints back a review queue: the assistant proposes, a person approves. Autonomous send is a setting, not the default.
- An append-only audit trail. 5 audit endpoints, including a hash-chain and a chain-verify call, so “what did the bot tell my customer” has an answer you can check rather than trust.
- Your content, ingested and regression-tested. 6 knowledge-base endpoints cover ingest preview, ingest run, status, a golden question set and a regression run — so you can tell whether re-ingesting your site made answers better or worse.
What Elite Support AI does not do
Said in the open, because a support product that overpromises costs you a customer and us a refund:
- There is no instant self-serve dashboard yet. After checkout we provision your tenant, ingest your pages and email you the widget snippet and inbox routing — hands-on, within one business day. If we cannot get you working, the refund policy applies.
- Voice needs a phone number you supply. The TwiML handler is live; we do not resell numbers.
- It is not listed in the Shopify or Chrome stores. The web widget is a script tag, not an app-store install.
- We do not guarantee a deflection rate. Answer quality depends on the content you give it.
- We have no customers to quote. No testimonials, no ratings, no logos on this page. When there are, they will be named and consented.
Pricing
Flat monthly. The comparison that matters is not the sticker price, it is the meter: plenty of support-AI products bill per resolved conversation on top of a subscription. These prices do not. Each amount below was read back from the Stripe API while this page was built, and is read again from Stripe when the checkout page loads — the page cannot show a number your card would not be charged.
| Plan | Price | What you get |
|---|---|---|
| Starter | $29/month | 1 site · website chat widget, answering from your own pages |
| Growth | $79/month | 3 sites · widget + shared email inbox + team inbox with agent hand-off |
| Scale | $199/month | 10 sites · everything in Growth, plus priority support |
Cancel any time. Sites means distinct domains the assistant answers for.
Customer reviews
Disclosed: 0 reviewsNo reviews yet. Elite Support AI has no paying customers to quote, so this section is empty rather than filled. Reviews appear here only when a named customer has given them and consented to publication.
Case study — the one we can actually show
The only deployment of this engine we can evidence is our own: it runs the guest-messaging product
at CohostBnB and the support chat on our own estate, off the same
shared:ai_inbox assistant shown above. There is no third-party case study on this page
because there is no third-party deployment yet. That is the honest state of it on 2026-09-12.
Frequently asked questions
Do you charge per resolution?
No. The price is flat monthly. Nothing is billed per resolved conversation, per seat or per message.
Where do the answers come from?
A knowledge base built from content you provide — your pages, help docs and canned replies. When the knowledge base does not cover a question the assistant hands off rather than guessing; the live example above is exactly that path.
Which channels work today?
Website chat widget, shared email inbox, SMS, voice (you supply the number), Slack, a Chatwoot team inbox for agent hand-off, and web push for agent notifications. Each is a live endpoint listed above.
Can a person approve replies before they send?
Yes. Review-and-approve is the default; autonomous send is a setting you turn on.
What happens right after I pay?
Setup is hands-on today: we provision your tenant, ingest your pages and email you the widget snippet and inbox routing, within one business day. There is no instant dashboard yet.
Can I cancel?
Yes, any time. See the Refund & Cancellation Policy.
Legal
Elite Support AI is a customer-support automation service by Elite AI Empire. Payments are processed by Stripe; the merchant of record is Elite AI Empire LLC and charges appear as “Empire AI Solutions”. Answer quality depends on the content supplied by the customer and is not guaranteed. Not affiliated with any vendor named on this page.
Terms of Service · Privacy Policy · Refund & Cancellation Policy · [email protected]
Who builds and runs this
Service area
Elite Support AI is delivered entirely online. We serve customers nationwide across all 50 U.S. states — including local businesses in cities such as New York, Los Angeles, Chicago, Houston and Miami — and internationally. The assistant is not tied to a physical location, so there is no geographic restriction on who can sign up. Service area details.